We offer a 30-day hassle-free return policy.
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging, accessories, manuals, and any free gifts
- Be accompanied by a valid proof of purchase (order number or confirmation email)
Please note:
Items showing signs of use, stains, pet hair, or damage may not qualify for a full refund.
- Non-quality issues (e.g., wrong item ordered, no longer needed):
Return shipping cost is the customer’s responsibility - Quality issues or incorrect items:
Please contact us within 48 hours of delivery. support@mupeak.com
We will provide a prepaid return label and cover all costs
Yes, we support product exchanges.
If you would like to switch color or model, please contact us at:
support@mupeak.com
Once we receive your returned item, we will ship the replacement as soon as possible.
- Processing time: Refunds are processed within 5–10 business days after we receive and inspect the returned item
- Refund method: Funds will be returned to your original payment method or issued as store credit upon request
If you haven’t received your refund after 14 business days, please:
- Check your bank account
- Contact us for further assistance support@mupeak.com
Yes, we reserve the right to issue partial refunds or deductions if:
- The packaging is missing or severely damaged
- The item shows minor signs of use
To initiate a return:
- Submit a request via email at support@mupeak.com or through our website
- Receive approval and label along with return instructions
- Ship the item back following the provided guidelines